Privacy Protection and Personal Data Processing

Website operator and personal data controller:
Daniel Němec
entrepreneur registered in the Trade Register
Company ID: 222 39 154

1. Introduction

This page describes how we process and protect your personal data in accordance with GDPR (Regulation (EU) 2016/679). Personal data are processed only to the extent necessary to provide our services and with emphasis on their security.

2. What data we process

• Address – necessary for a specific work task, delivery of materials, or billing address
• Contact details – name, company name, company ID, and other identification data required for performing work or invoicing
• Web form data – all data voluntarily provided through the web form
• Image material – photographic or video material voluntarily provided via the web form or other communication channels such as SMS/MMS messages, instant messaging apps, emails, etc., for the purpose of assessing or pricing a job/service.
• Information about the current situation – voluntarily provided information needed to assess the extent or necessity of an intervention, including security-related details. For example, the state of doors after a break-in or rescue service entry, or the current number and condition of door security elements for emergency opening.
• Website cookies – see Cookie Policy.

3. How we receive the data

• By phone
• In person
• By email
• Web form
• Other electronic communication: SMS/MMS, WhatsApp, Telegram, and others
• Cookies – see Cookie Policy.

4. Purposes of personal data processing

• Provision of requested services.
• Arranging and carrying out interventions (emergency service, installations, repairs).
• Preparing a price offer.
• Issuing invoices and fulfilling legal obligations.
• Communication before and after the service is performed.
• Providing consulting services.
• Protection of legal claims and management of business records.

5. Legal basis for processing

• Performance of a contract – necessary to provide the service.
• Fulfillment of legal obligations – e.g. retention of accounting documents.
• Legitimate interest – protection against fraud, debt collection, cooperation with the Police of the Czech Republic or insurance companies.
• Consent – where required (e.g. marketing purposes).

6. Data retention period

• Service-related data – for the duration of the contractual relationship and according to statutory periods (typically 10 years for accounting documents).
• Cookies – according to their validity (see Cookie Policy).

7. Sharing of personal data

We do not sell personal data. We share it only with:

• State authorities if required by law.
• External accounting services, if we start using them.

8. Security of personal data

The data are protected by organizational and technical measures that minimize the risk of misuse, loss, or unauthorized access. The website uses encrypted connections (SSL/TLS).

9. Your GDPR rights

• Request access to personal data.
• Request correction of inaccurate data.
• Request deletion ("right to be forgotten").
• Restrict processing.
• Object to processing.
• Request data portability.
• Withdraw consent if given.
• Lodge a complaint with the Office for Personal Data Protection (www.uoou.cz).

10. Changes to the privacy policy

This policy may be updated, especially when changes occur in the services provided or legal regulations. The current version is always available on this page.

Last updated: October 2025.