Privacy Policy and Personal Data Processing

Website operator and data controller:
Daniel Němec
sole trader registered in the Trade Register
Company ID: 222 39 154

1. Introduction

This page describes how we process and protect your personal data in accordance with the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council). We process personal data only to the extent necessary to provide our services, with the utmost emphasis on their security.

2. What personal data we process

• By phone – name, surname, address, phone number, email, problem description.
• By email – contact details, request description, possibly photos or other attachments.
• In person – data needed to perform the service (e.g., address of intervention site).
• Web form – name, contact, message text, and any attachments.
• Cookies – see Cookie Policy.

3. Purposes of personal data processing

• Providing the services you have requested.
• Arranging and carrying out interventions (emergency, installations, repairs).
• Preparing a price quotation.
• Issuing invoices and fulfilling legal obligations.
• Communication before and after the service is performed.
• Providing consulting services.
• Protecting legal claims and managing business records.

4. Legal basis for processing

• Contract performance – necessary to provide the service.
• Compliance with legal obligation – e.g., keeping accounting records.
• Legitimate interest – fraud prevention, debt recovery.
• Consent – where required (e.g., for marketing purposes).

5. Data retention period

• Service-related data – for the duration of the contractual relationship and according to statutory periods (usually 10 years for accounting documents).
• Contact details from communication – max. 3 years from last contact.
• Cookies – according to their validity (see Cookie Policy).

6. Sharing of personal data

We do not sell personal data. We share it only with:

• Government authorities when required by law.
• External accounting services.

7. Data security

The data is protected by organisational and technical measures that minimise the risk of misuse, loss, or unauthorised access. The website uses encrypted connections (SSL/TLS).

8. Your rights under the GDPR

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion (“right to be forgotten”).
• Restrict processing.
• Object to processing.
• Request data portability.
• Withdraw consent, if given.
• Lodge a complaint with the Office for Personal Data Protection (www.uoou.cz).

9. Changes to the privacy policy

This policy may be updated, especially in case of changes to provided services or legal regulations. The current version is always available on this page.

Last updated: July 2025.